Customer Support Centre Manager

Seeking experienced Customer Support Centre Manager to lead our newly created Customer Support centre team! Permanent full-time opportunity.

Lead where an award-winning aged care provider shares your passion for quality home care.

Are you enthusiastic about providing high quality customer service and experienced in leading customer support teams?

Join Resthaven as a Customer Support Centre Manager, leading a highly driven customer support team focussed on the delivery of excellent customer experience being the first point of contact for the facilitation of onboarding new clients in a contact centre-based environment. Enjoy the benefits of collaborating with the team in our modern head office based at Wayville and working across our sites as required. This is a newly created role and team providing a unique opportunity to build this from the ground up. You will bring your strong leadership, customer service, and communication skills along with your business improvement and data analytics knowledge. Your experience and capabilities will help ensure you are contributing to improving the lives of older people!

This is a permanent full-time opportunity, and a motor vehicle is included as part of salary packaging.

About Resthaven

Resthaven is one of South Australia’s largest not-for-profit providers, so you will personally benefit from our secure work environment, with professional development opportunities and generous employee benefits.

Benefits

Resthaven offers a supportive and richly diverse and inclusive community where everyone's uniqueness is valued. As part of the Resthaven team you will have access to:

• Motor vehicle included as part of salary packaging.
• Attractive salary and working conditions.
• Access to salary packaging to increase your take home pay and other discounts via our provider.
• Four free Physiotherapy Treatments per financial year
• Access to professional development fund to continue your learning.
• EAP program and support for you and your family
• Flexible and supportive team environment

Essential requirements

• A demonstrated understanding of call centre management principles and approaches,
• A strong understanding of administrative, financial, and reporting systems in an electronic environment essential.
• Possess an understanding of: Human resource management principles and practices including performance development, talent management, staff counselling, and discipline.
• A good understanding of and/or a willingness to support community aged care compliance requirements.
• A good understanding of and/or a willingness to develop skills in working with artificial intelligence (AI) and records and information management in an electronic environment.
• Solid experience in stakeholder management in a complex operating environment.
• Proven experience in demonstrating leadership and team building skills including recruitment, induction, coaching, performance development, and discipline.
• Ability to consult with staff and maintain an inclusive consistent decision-making process.
• Demonstrated flexibility to adapt to a constantly changing environment, including the ability to work well under pressure.
• Display qualities, professional conduct, and positive attitude consistent with Resthaven’s Values.
• Demonstrated ability to manage multiple tasks, and flexibility in dealing with changing priorities and managing competing demands.
• Occasional work outside of normal work hours due to 24/7 services as well as intrastate travel.

For enquiries, please contact Kelli Witt, senior Recruitment Business Partner - [email protected]

Please apply online, applications close Wednesday 27 May at 5pm.

If you live our values of trust, dignity, and Respect, open the door to a meaningful career with Resthaven.