Quality Improvement Coordinator

Quality Coordinator. Make a meaningful difference in aged care through quality and continuous improvement

Edinglassie Lodge, Penrith

Permanent Part-time | Tuesday to Thursday

Bring your experience in quality, communication and mentoring to a role where your work directly supports safe, person-centred care for older people.

At Uniting, we’re looking for a Quality Coordinator to join our team at Edinglassie Lodge in Penrith. In this role, you’ll work closely with leaders and frontline teams to strengthen quality systems, support compliance, and drive continuous improvement across the home.

About the role

In this role, you’ll support the delivery of the home’s quality and compliance program, including:

• Contribute to the self-assessment process for Accreditation Standards to support preparedness for Aged Care Quality & Safety Commission (ACQ&SC) audits
• Assist the Service Manager and Deputy Service Manager (DSM) with required data for monthly reports
• Promote quality improvement processes and encourage staff feedback and ideas for initiatives.
• Partnering with the Service Manager to monitor and progress CQI action plans
• Initiate coaching via toolbox talks, policy/procedure sessions, or recommend training modules (e.g., Ulearn) to the Service Manager.
• Encouraging a culture of continuous improvement and shared accountability

About you

You’re a detail-oriented and collaborative professional who enjoys working with data, supporting teams, and improving service quality

Must have

• Relevant qualification such as Certificate IV in Individual Support or a related discipline (e.g. Quality, WHS), or equivalent experience
• Experience in a Quality Coordinator or similar role, ideally within aged care or a regulated environment
• Excellent communication skills with the ability to coach and influence others
• A structured, thorough and disciplined approach to your work

Desirable

• Knowledge of Aged Care Quality Standards and accreditation processes
• Experience working with data, reporting, and quality indicators
• Experience with WHS systems or AN-ACC / aged care funding models
• Qualifications in auditing or quality systems

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career
• Purchase of additional leave

Click here to learn more about our great benefits: Benefits of working at Uniting

Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

How to apply

If this opportunity interests you, we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check and Reference Checks.