Club Services Manager

Description and requirements

Join Regis – Where Care Meets Career

With 82 locations and 14,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

Why You’ll Love Working with Us

• Competitive pay, including penalty shift opportunities
• Career development through training and study support
• 12 weeks paid parental leave
• Recognition programs celebrating your contribution
• Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role

• Overseeing the full delivery of Club Services commitments to ensure a consistently high standard of resident and family experience.
• Acting as a central liaison, working closely with lifestyle, clinical, catering, maintenance, administration, and support teams to coordinate seamless service delivery.
• Building strong relationships with residents, families, and team members to foster a welcoming and responsive environment.
• Managing enquiries and leading the resident admissions process, including conducting tours, providing follow-up communication, and supporting the final move-in and onboarding experience.
• Promoting the facility’s services through strong communication, engagement, and a proactive approach to customer care.
• Taking ownership of customer touchpoints, ensuring residents and families have a single, reliable point of contact.

What You’ll Bring

• Lead the Welcome Experience: Manage all aspects of the resident welcome process, including handling enquiries, conducting facility tours, facilitating the sales process, coordinating admissions, and supporting resident orientation.
• Be the Face of Club Services: Represent the "Regis Club Services" with warmth, professionalism, and a commitment to excellence in every interaction.
• Support Residents & Families: Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution.
• Deliver on Club Services Commitments: Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience.
• Administration & Budget Oversight: Manage administrative tasks and support the Club Services budget, ensuring resources are allocated effectively.
• Foster Collaboration: Build strong working relationships with internal teams across the organisation, including clinical, lifestyle, catering, administration, and support services, to ensure seamless service delivery.

Why Our People Love Regis

We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally.

At Regis, real impact starts with you. Apply now and help shape the future of aged care.